Guarantee Satisfaction at Chic Eyewear

Our Guarantee

  • Unless otherwise stated (eg clearance with limited guarantee), all new spectacle frames comes with a 1 year manufacturer’s warranty

  •  Your spectacle lenses comes with a 2 year manufacturer’s warranty on the coating

  • If you have difficulty adapting to your new progressive lenses, we will happily remake your lenses at no charge within 3 months from the date of collection

  • Free adjustment including screw tightening (does not include repairs) and ultrasonic clean during the life of the glasses

Southern Cross/Insurance Claims

Southern Cross InsuranceChic Eyewear is an approved Easy‐claim provider for Southern Cross.
If you have Optical Benefits included in your medical insurance with Southern Cross, or if you are not sure, simply present your member card over the counter and if your plan qualifies for the service or product we will immediately process the claim for you. There is no longer a need for you to make a claim. All you need to do is pay any contribution you are responsible for – it’s that simple.

Many home contents insurance policies cover lost or broken glasses. If you have accidentally sat on your glasses or a car has run over them, come see us with your approved claim number and we will deal with your insurance company directly.